The development of tourist infrastructure: refinements and additions

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Goskomturizma of the Republic of Uzbekistan supporting the publication of articles reflecting various opinions of experts in the field of tourism and analytical materials on the study of the problems of the industry cites some facts about the work done on the basis of the article posted on the site Details. On Expert: tourists complain about toilets and regional medicine (At the address: podrobno.uz)

Taking into account the facts on the presence of certain problems in the development of tourist infrastructure in the regions of the republic, the State Committee on Tourism considers it expedient to introduce clarifications on the individual points indicated in the article.

In particular, according to the Decree of the President of the Republic of Uzbekistan No. PP-3514 of 07.02.2018, the State Committee for Tourism of the Republic of Uzbekistan jointly with local authorities in 14 regions of the Republic carried out an inventory of the sanitary-hygienic units at tourist facilities (cultural heritage sites, shrines, museums, etc.), public catering facilities, congestion of people (markets, stations), objects of roadside infrastructure. An inventory of 3660 SSU was carried out. Currently, work is underway to repair the SSU, found not satisfactory based on the results of the inventory. And since the beginning of the year, 147 SSUs have been commissioned on the basis of public-private partnership.

In addition, as a sample Goskoturizmom RUV pilot mode in August this year. Sanitary and hygienic centers (9 in all) were established in Samarkand, Tashkent, Kashkadarya and Djizak regions at the expense of the funds of the Tourism Support Fund.

At the same time, the Goskomturizm has developed an electronic mobile application UzFinder (the program, in an automated mode, determines the location of tourist infrastructure facilities, including the SSU on the map, using GPS technology), which helps tourists to determine the location of the nearest SSU. The mobile application is scheduled to be launched by October this year. and will be constantly updated in view of the creation of new objects of tourist infrastructure.

In addition, measures have been taken at the regulatory level to introduce incentives to encourage the construction of sanitation facilities. In particular, pursuant to paragraph 15 of the Decree of the President of the Republic of Uzbekistan No. PP-3514 of 07.02.2018, a joint decision of the Ministry of Finance, the State Tax Committee and the State Committee for Tourism Development was passed approving the Regulation on the procedure for reducing the taxable base for individual expenses of economic entities (registered in the Ministry of Justice on August 13, 2018, No. 3053).

Under this provision, the procedure for reducing the tax base for the amount of:

up to 100 million soums expenses of economic entities sent before January 1, 2020 for the reconstruction, overhaul and construction of modern sanitary and hygiene units;
up to 12 million soums the cost of economic entities, sent annually before January 1, 2025, for the maintenance of sanitary and hygiene units, tourist infrastructure facilities that comply with sanitary rules, norms and hygienic standards.
The tax authorities spread this provision among the subjects of entrepreneurial activity in order to use them tax benefits in the construction and operation of the SSU.

Also, the Goskomturizm, in order to eliminate existing problems in the tourism sector, is constantly working on studying the main trends in the sphere of tourism, identifying preferences and expectations, and tourists feedback on various aspects of tourism development in Uzbekistan.

In particular, during the conducted survey in June of this year. The opinion of foreign tourists arriving in Uzbekistan was asked about their attitude to the different types of services provided to tourists.

For reference: a total of 5,756 respondents from 72 countries took part in the questionnaire. The survey was conducted by the State Committees of the Republic of Uzbekistan on Tourism Development and Statistics, the results of which are summarized on the basis of the International Recommendations on Tourism Statistics with the participation of UNWTO experts.

So, as the results of the survey show, the bulk (88%) of tourists expressed satisfaction with the overall quality of accommodation facilities in Uzbekistan. Or 90% of foreign tourists expressed satisfaction with the general quality of food standards in Uzbekistan. In general, 89% of foreign tourists remained satisfied with the overall quality of service in Uzbekistan.

As you know, the first medical aid to Uzbekistan is provided free of charge. The tourists can receive advisory assistance on these and other issues on the Call Center (+998712000088, 1163) of the State Committee for Tourism. According to the information provided by the departments for the provision of safe tourism in the Bukhara, Bukhara, Bukhara, Samarkand, Khorezm and Kashkadarya regions, after the formation of these offices since the beginning of 2018, only 384 appeals from tourists arrived. Of these, 60 are associated with a deterioration in the health of tourists who